Welcome to the support center of Sthorm. Here you will find answers to questions FAQs and solutions to common problems so you can get the most out of your user experience. use of our application. Our support team is here to help you at all times, so If you can't find the answer you need, don't hesitate to contact us.
What does it mean that the cryptocurrency wallet is decentralized and that they do not have access to customer funds?
A decentralized cryptocurrency wallet means that funds are not stored in a centralized server, but are stored on the blockchain network. Not having access to funds customer, privacy and security are significantly improved, as customers have complete control over your own transactions.
How does the wallet improve the experience of using cryptocurrency?
The wallet aims to improve the experience of using cryptocurrencies by offering a User-friendly interface and intuitive functionality. Also, chat and alias integration (and avatar) allow users to easily identify each other, making it easy to carrying out transactions.
How does the wallet ensure transparency in transactions?
Transparency in transactions is achieved through blockchain technology. Each transaction is written to the blockchain, which means it is permanently recorded and can be publicly verify. As a result, transactions are fully transparent and secure.
How does the chat integrated in the wallet help to simplify the process of sending cryptocurrencies?
The integrated chat in the wallet allows users to send cryptocurrencies more easily and avoid errors when copying another user's address. This is because chat allows users to users send cryptocurrency directly to the recipient's address without having to copy it manually.
How does the wallet improve device security?
The wallet has an access restriction through biometric data, which means that only the owner of the device can access the wallet. This significantly improves the security of the wallet, since the user data can only be accessed by the device owner.
How can the funds be recovered if the device containing the wallet is lost?
To recover the funds in case of losing the device, it is necessary to have a copy of security of the recovery phrase or seed phrase. This is a random word phrase that is generated when creating the wallet, and that allow to recover the funds in case of loss of the device.
Does the wallet support multiple cryptocurrencies or just one?
The wallet can support various cryptocurrencies, depending on the configuration of the wallet. In Generally, decentralized wallets can support multiple cryptocurrencies, making them more versatile and useful for users.
Does the wallet charge any fees for the use of the wallet?
The wallet is free and does not charge any fees for the use of the wallet.
Does the app charge any additional costs for cryptocurrency transactions?
No, the app does not charge any additional fees for cryptocurrency transactions. The Users will only pay the service cost of each blockchain corresponding to the transaction, and the application will not charge anything additional. This allows users to save on transaction costs and make better use of your cryptocurrencies.
Do Thorough Research: Before investing in any cryptocurrency, make sure to investigate in depth about cryptocurrency, its development team, its technology underlying, its objectives and its potential.
Understand the risks: Cryptocurrencies are a volatile asset, and prices can fluctuate drastically. Understand the risks of investing in cryptocurrencies before doing so.
Invest only what you can afford to lose: Cryptocurrencies are a high value asset. risk, so you should only invest money that you can afford to lose without affecting your quality of life.
Store your cryptocurrencies in a secure wallet: Store your cryptocurrencies in a secure wallet that allows you to have full control over your private keys.
Check transactions carefully: Check transactions carefully before to confirm them to avoid sending cryptocurrencies to the wrong address.
Keep your private keys safe: Your private keys are the only way to access your cryptocurrencies, so it is important to keep them safe and secure.
Diversify your investment: It is important to diversify your investment in different cryptocurrencies to minimize the risks of a single investment.
Do not get carried away by emotion: Do not get carried away by emotion and the news of the market when making investment decisions. Make informed and rational decisions.